Pet Care During Covid-19

/Pet Care During Covid-19
Pet Care During Covid-192020-08-30T18:50:49-06:00

To All Our Clients:

We are open Monday to Friday 8am to 5:30pm. We will be closed Saturday Sept. 5 for staff training. Will offer online Tele-Medicine appointments that day instead of appointments at the hospital.

Rest assured, we are an “essential business” and are here to serve you and your pets during these challenging times. All of us at Vista Animal Hospital are, and always have been, focused on providing you and your pets with an exceptionally safe, comfortable and quality medical experience. In light of the evolving COVID-19 (Coronavirus) situation, we have taken additional health and safety steps to protect you, our patients and staff, without compromising the quality of our veterinary services.

To maximize the effectiveness of our response, we are adhering to the latest information, protocols and tools from the world’s leading health experts and government authorities including the World Health Organization and Centers for Disease Control.

In the interest of all of our clients and staff, Vista Animal Hospital requires any clients who are experiencing symptoms such as fever, cough or shortness of breath to refrain from coming to our hospital. Instead, they may have a family member or friend bring their pet or reschedule the appointment entirely. Vista Animal Hospital staff members will be minimizing direct human-to-human contact while following all CDC recommended safety practices.

Thank you for your support. By working together, we will get through this challenge.

Committed to you and your pets,

Vista Animal Hospital

Vista Animal Hospital staff members will be minimizing direct human-to-human contact while following all state mandated and CDC recommended safety practices. To help adhere to required social distancing between staff and clients the following protocols are now in effect.

Below is a summary of our safety measures. You can read more about each of these in the tabs that follow.

  • Our lobby is temporarily closed to clients
  • Curbside check-ins and pick-up
  • No elective surgeries or procedures
  • Increased disinfecting protocols
  • Staff are wearing masks to protect you and our staff
  • We are temporarily closing our Saturday hours
  • Tele-Medicine online appointments offered
  • Online secure payment portal
  • Online pharmacy for food and prescriptions

New Curbside Service

Until further notice, Vista Animal Hospital is temporarily not allowing clients to enter the facility directly unless escorted by our staff. To minimize the chance of exposure to the new Coronavirus, we now offer curbside pick-up and drop off for all appointments.

Before You Arrive

You may receive a phone call from a staff member before your appointment. When possible, we are calling you at least 2 hours prior to your pet’s appointment to collect medical information needed before the exam. We will ask about what’s going on with your pet, what food they eat, and what concerns or questions you may have. We will review what vaccines or tests are due if coming in for a wellness exam.

When You Arrive

Please call us at 720-466-1414 to inform our staff that you’re here for your appointment. Let us know your name and pet’s name and what you are here for, such as an appointment or medication refill. Please also let them know the make/color of your car. Food and medications will be bought out to your car. If you are bringing a pet in for an exam or treatment, we will meet you outside to collect your pet.

For All Appointments

For all appointments, our staff will ask clients if they or anyone in their household has exhibited any coronavirus symptoms, been exposed to anyone with symptoms or has traveled out of the state within the last 14 days. This is in an effort to make the safest care decisions for our clients, patients and staff.

What to Expect at Your Appointment

Your veterinarian will talk with you by mobile phone after the exam is complete. You will be able to discuss any concerns you may have. We will discuss any recommended diagnostic tests, treatments, estimates, medications or other information involved in the appointment. At the end of your pet’s appointment, a nurse will return your pet to you.

Payment for Services

  • We accept payment by check and credit card, but we prefer to not have any payments by cash.
  • If paying in person by credit card, we will accept your card, run the transaction and then disinfect your card before returning it to you.
  • You may pay online using our secure payment portal. Click here to pay online.

For Medication Refills or Food Pickup

We have most medications and high-quality pet food available for purchase at Vista Animal Hospital.

  • Hospital dispensed medications should be requested through our pharmacy line at 720-466-1414 – Option #2
  • A technician will call you when your pet’s prescription and/or food is ready for pick up and will collect payment over the phone.
  • Please call our office at 720-466-1414 when you arrive to pick-up the medication and a staff member will bring the medication out to you.
  • You may also request your patient’s medication through our Online Pharmacy.

We Are Offering Online Tele-Medicine Services for Established Patients/Clients

We now offer online Tele-Medicine Service Appointments for established patients/clients. Click here to schedule a virtual appointment through our tele-medicine service (see our tab below).

NOTE: any pets requiring in-person appointments will be referred to the emergency hospitals we recommend.

Payment for Services

  • We accept payment by check and credit card. No cash payments at this time.
  • If paying in person by credit card, we will accept your card, run the transaction and then disinfect your card before returning it to you.
  • You may pay online using our secure payment portal. Click here to pay online.

What Else You Should Know

The Vista Animal Hospital lobby and restrooms will not be open to the public until further notice. We are very sorry for any inconvenience this may cause.

For all in-person appointments, our staff will ask all clients if they or anyone in their household has exhibited any coronavirus symptoms, been exposed to anyone exhibiting symptoms or has traveled out of the state within the last 14 days. This is in an effort to make the safest care decisions for our clients, patients and staff. Thank you for your understanding and support.


Virtual Visits Tele-health Veterinarian Care

Tele-Medicine Service — Receive Pet Care from Home

Vista Animal Hospital is now offering remote healthcare services with TeleVet! With the TeleVet mobile app you can easily send virtual consultation requests to us whenever your pet is sick or injured.

To get started, download the TeleVet app on the iTunes or Google Play store and create your personal profile and your pets (pictures encouraged!). When you need us, create a consultation request detailing your pet’s issue. Upload any pictures or videos, instant message, and talk with us face to face through a video conference call to help get your pet feeling better again. We look forward to talking with you soon.

*Only available for current Vista Animal Hospital clients and patients.

Tele-Medicine Instructions: How to Get & Use the Televet App

  1. Load the Televet app on your smart phone — the links to get the app are below. After you install the app, enter your pet’s details.
  2. Request a consult ($45 fee). Provide details about the problem and attach photos if applicable.
  3. Turn ON notifications in the app so you can see text messages or appointment request time.
  4. A vet or staff member will assign your case to a doctor or a tech:
    •  Cost is $45 for a consultation with a vet.
    •  $26 for a consultation with a technician or a follow-up consult.
    •  The consult can be accomplished using text messages, phone calls, and/or video chat.
  5. Once the case is closed, a full report will be saved to your pet’s file.
    •  If you have pet insurance, you may want to check with them to see if they cover telemedicine appointments.

Vista Animal Hospital is committed to keeping you updated on how the COVID-19 disease impacts pets and clients in our community. We belong to the American Veterinary Medical Association (AVMA). They are providing us and our clients with factual, reliable and pet- and pet parent-focused information and resources. The AVMA will keep its dedicated COVID-19 webpage updated to keep you informed.

We also have an updated resource for Pet Owners to help answer the most commonly asked questions about caring for your pet during Covid-19.
Click to download the FAQs from the AVMA.